Return & Refund Policy

We want you to have a smooth shopping experience at Dhanakoodi Maligai. This policy covers returns, replacements, and refunds for purchases made on https://dhanakoodimaligai.com/ .

1. Eligibility for Returns

You may request a return or replacement if:

  • The product is damaged

  • The product is defective

  • You received the wrong item

Requests must be made within 48 hours of delivery.

 

❌ Non-Returnable Items

  • Opened food items

  • Perishable goods

  • Nattumarundhu (herbal items)

  • Spices opened or consumed

  • Items damaged due to customer misuse

  • Custom or special orders

2. Return Process

To start a return:

  1. Contact us at admin@dhanakoodimaligai.com or 9080194010

  2. Provide order number, photos, and reason

  3. Our team will review and approve/reject the request

  4. Pickup will be arranged if approved

3. Refund Process

Refunds are issued only when:

  • Product is received back

  • Quality check is completed

  • Return reason is valid

Refunds are processed to your original payment method within 5–7 working days.

4. Replacement

If available, a replacement will be shipped after approval.
If not, a refund will be issued.

5. Order Cancellation

Orders can be cancelled before dispatch.
After dispatch, cancellation may not be possible.

8. Contact Us

For any return or refund-related support:
📞 9080194010
📧 admin@dhanakoodimaligai.com